Edible Frosting Prints to top Cakes, Cookies, and Confections!

"We make your events more memorable!"

 
Frequently Asked Questions - General


1. What is the cost for an Edible Tasty Print sheet?
2. When will my order ship?
3. How do I place an order?
4. What types of payment do you accept?
5. Do you print images that are copyrighted or trademarked?
6. What sizes do the Edible Tasty Print sheets come in?
7. What is the Edible Tasty Print frosting made of?
8. How many Edible Theme Print Sheets do I need for my cake?
9. How many images can I put on each sheet?
10. How many images can I upload?
11. What are the actual printable areas?  (Sheet Templates)
12. Can I add text?
13. What are your hours of operation?
14. Can I use the printed images on fondant?
15. Can I get a 'proof' of my order?
16. How far ahead of my event should I place my order?  How long do the sheets last?
17. What if I need to cancel my order?
18. Why was my credit card declined?

 

 

 

 

 

 

 

 

 

 

1.

What is the cost for an Edible Tasty Print sheet?

Edible Tasty Print Photo and Logo sheets are $12.95 for ONE sheet.  If you purchase TWO or more of the same style sheet, the cost is $9.71 each .......... a savings of 25%!

Each sheet includes the printing of one image. (See FAQ #8 for additional images on the same sheet).

Theme Prints are $9.95 per sheet which includes (3) 2.5" x 11" frosting strips.  If you don't see an image you'd like, let us know!

Custom Theme Prints are $15.95 per sheet.

Text may be added to  your prints, during the order process, for $3.
Example:  Happy BIrthday, Allan!

For shipping information, click on the menu above ... QUESTIONS > FAQ - Shipping Info.

 
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2. When will my order ship?
 
Completed orders received by 12 noon (PDT), Monday through Friday, will ship the following day.

Completed orders placed after 12 noon on Friday, or over the weekend, will be received on Monday and shipped on Tuesday.

If a Federal Holiday falls on a Monday, orders will be received on Tuesday and shipped on Wednesday.

We are closed on Saturday and Sunday.

First Class: 1 to 7 business days (Estimated, Not Guaranteed).
Priority: 2 to 3 business days (Estimated, Not Guaranteed).
Express: 1 to 2 days (Delivery Guaranteed by the US Postal Service).


For shipping costs and more information about shipping, click HERE!
 
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 3.

How do I place an order?

 
 


Before you place an order, read the Terms & Conditions and Frequently Asked Questions section which provides General info, Image info and Shipping info, to assist you in obtaining the best possible prints.

http://www.edibletastyprints.com/HTML/about/terms.htm

You’ll learn that the picture you send should be at least the size you want printed; what our cut-off time is for next day shipping; that the USPS provides an ‘estimated’ and not guaranteed delivery date for First Class and Priority shipping options and that Express shipping is the only service the USPS guarantees for a specific day/time delivery; that we are closed on weekends and how orders placed over the weekend are processed.

If you don’t find an answer to your question, email or call!

Orders are placed through a Shopping Cart.  We are unable to process credit cards over the phone.

Click on either PHOTO PRINTS or LOGO PRINTS from the top menu , then from the drop-down menu, select ORDER.

1. Select the type(s) of sheet(s) you’d like.

2. Upload your image(s) from your computer or your phone.  You may upload one image per sheet or email ALL your images to Images@EdibleTastyPrints.com. Be sure to let us know what picture goes with which sheet (if it’s not obvious).

3. Pay

We are unable to process credit cards over the phone.  We use a Shopping Cart for this purpose.

Orders received by 12 noon (PDT), Monday through Friday, are shipped the following day.  Make sure that the billing address matches the address on record with the credit card  company.  You may ship to any address.

You'll receive an email confirmation with the tracking number after your order has shipped.  Please add our email address, @EdibleTastyPrints.com to your email address book or whitelist to be sure you receive the email confirmation ... otherwise it will be in your Spam folder.

 

 
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4.

What types of payment do you accept?

We accept VISA, MasterCard, American Express, Discover and Paypal.

All orders must come through our Shopping Cart for credit card processing.  We do not have access to your credit card information.

The name, billing address, and security code (CVC) must match the record of the issuing bank/credit card company, or the credit card will be declined.  (See #18 below)

Orders paid with Paypal are processed through our shopping cart, but the Paypal portion is processed through Paypal.  Because of this, we are unable to cancel or void an order paid with Paypal as the payment is made (almost) instantly ... we must process a refund.

See #17 below for credit card information on cancelled orders.

'Other' is reserved for organizations that use Purchase Orders.  The use of a purchase order must be arranged prior to your order being placed.

 
     
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5. Do you print images that are copyrighted or trademarked?

Edible Tasty Prints does not print copyrighted material without permission, nor inappropriate or indecent photos.

When you place an order with Edible Tasty Prints, you are telling us, by checking a box, that you have permission to use the image(s); that any images you are using will not violate any copyrights or rights of others, and that you will save and hold harmless Vision Quest Integrated Technologies, Inc., dba Edible Tasty Prints, from any damages.

 
     
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6.

What sizes do the Edible Tasty Print sheets come in?

8.5" x 11" Rectangle ........1 per sheet (Portrait or Landscape)
Business Cards .............10 cards per sheet
8" Circle ...........................1 circle per sheet
3" Circles.........................6 circles per sheet
2.5" Circles.....................12 circles per sheet
2.0" Circles.....................15 circles per sheet
1.25" Circles...................48 circles per sheet

Theme Prints...............(3) 2.5" x 10.5" strips
        to go around the sides of a cake.

Sheets sizes are approximate.

What if I want a picture printed LARGER than 8.5" x 11" or LARGER than an 8" circle?

If the resolution on your image is large enough, one image may be spread across two or four 8.5" x 11" sheets.

-----For resolution information, see "FAQ - Image Info".

The circles and business cards are printed individually on the sheets.  You do NOT have to do any cutting!

If you place alot of pictures on an 8.5" x 11" sheet, you will have to cut the images out individually.

-----To see the Edible Tasty Print Sheet Templates, click HERE.

Templates are for informational purposes only and not intended to be used by the customer to set up an order.

-----To see the Actual Printable Areas, click HERE.

Squares and Rectangles

If you would like the same image repeated in a square or a rectangle, order an 8.5" x 11" sheet and note the dimensions in the Comments section (last page) of the order process.  You will need to cut these out but it's frosting and cuts easily with an xacto-type knife. 

There is no 'space' between the squares/rectangles.  The images will line up next to each other.  If you would like space between the prints, for whatever reason, let us know. There may be less number of squares or rectangles if space is added.

An 8.5" x 11" sheet will contain:

1" squares.........................80
1.25" squares....................48
2" squares.........................20
2.5" squares......................12
3" squares...........................6
4" squares...........................4

2"x3" rectangles................12
2.5"x4" rectangles.............. 8
3"x5" rectangles..................4
5"x7 rectangles....................2

 
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7.

What is the Edible Tasty Print frosting made of?

Frosting sheets are an actual layer of icing that melds with the frosting on the cake, cookies, etc.   Sheets are opaque and not transparent.

Vendor #1:

Your photo or logo, in edible ink, will be printed onto sheets of frosting which may be made of Water, Corn Starch, Corn Syrup, Cellulose, Corn Syrup Solids, Corn Oil, Gum Arabic, Sugar, Modified Starch, Glycerin, Polysorbate, Vanilla, Artificial Color and Citric Acid.

Vendor #2

Your photo or logo, in edible ink, will be printed onto sheets of frosting which may be made of starches (Distarch phosphate, Acetylated distarch adipate), maltodextrin, glycerin, sugar, water, stablizer (Acacia gum, Microcrystalline cellulose), dextrose, emulsifiers (Polyoxyethylene sorbitan tristearate, Mono and diglycerides of fatty acids, Sorbitan monostearate), food color (Titanium dioxide), sucralose, citric acid, flavors, preservative (Potassium sorbate), coconut fat (hydrogenated).

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Photo sheets are Gluten-Free, Trans Fat-Free and have No Known Allergens.  No Peanut Products have been added.  Sheets are Made in the USA.

Note: Ingredients, Gluten-Free, Trans-Fat Free, and No Known Allergens designations, are based on information provided by our suppliers and are subject to change.

Edible Ink and Frosting Sheets are FDA approved and Kosher approved.

Keep the frosting sheet(s) flat, sealed in their plastic bag, and at room temperature for up to 30 days until ready to apply.  Do NOT refrigerate. 

 
   

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8. How many Edible Theme Print Sheets do I need for my cake?

You can determine the number of Edible THEME Print Sheets you need using our handy Theme Print Sheet Reference.   Click HERE!

Click HERE for information about 1/4 sheet, 1/2 sheet and full sheet cake sizes.

 
   

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9. How many images can I put on each sheet of frosting?

Rates are based on using ONE image per sheet.

Additional images (different from the one included with the sheet) may be added to the SAME sheet, during the order process, for $2 per image. It doesn't matter how many sheets you're ordering ... it's for the set-up of the image(s).

When ordering additional images on the same sheet, email ALL the images to: Images@EdibleTastyPrints.com and click 'Will email image(s)' during the shopping cart order process. (The shopping cart only allows for the upload of one image per sheet)

There is NO ADDITIONAL IMAGE CHARGE if YOU place the images on an 8.5" x 11" page, send it to us as one image, and we print one 8.5" x 11" frosting sheet. (This offer applies to the 8.5" x 11" sheet only.)

However, if you want additional images on 1.25" circle sheets, 2.5" circle sheets, 3" circle sheets, business card sheets, or 8" circle sheets, the cost is $2 for each additional (different) image added to the same sheet.  Edible Tasty Prints must place additional images on these sheets because the templates don't line up properly with the actual sheets.  The templates are for informational purposes only and not intended to be used by the customer.

We will repeat the original image on an 8.5" x 11" sheet at no additional cost.

Printed images on an 8.5" x 11" sheet will need to be cut with a sharp, xacto-type knife.

Below are examples of ordering additional images:

Example:  (1) Sheet of 2.5" Circles with 4 different images:

                       Each sheet includes the printing of one image.
                       There are 12 circles per sheet of 2.5" circles.
                       The cost would be $12.95 + $6
                       (3 add'l images @ $2 each)
                       + $8 (First Class s/h) = $26.95
                        (plus CA sales tax if shipping to California.

 
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10. How many images can I upload?  

The shopping cart allows ONE image to be uploaded for EACH SHEET.

-OR-

You may email ALL your images to Images@EdibleTastyPrints.com. During the order process, click the box that reads, "Will email image(s)."

You will NOT see your uploaded image.  If there is a problem with your image, we will contact you.  We want your prints to turn out fabulous!  .... so you'll order from us again!

 

11.  What are the Actual Printable Areas?

Actual Size Approx Print Size Note
8.5" x 11" 8" x 10.5"

There may be a small
unprinted space (border) between the edge of your image and the outer edge
of the circle/rectangle.

In other words, the image
may not print to the
outer edge.

Sheet sizes are
approximate.
Business Cards
3 3/8" x 1 7/8"
3" x 1.5"
8" Circles 7.75"
3" Circles 2.75"
2.5" Circles 2.25"
2" Circles 1.75"
1.25" Circles 1"
Theme Prints
(3) 2.5" x 10.5"
2.25" x 10.25

Edible Tasty Print Sheet Templates

Templates are for informational purposes only
and not intended to be used by the customer to set up an order.

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12. Can I add text?

YES!  Text can be added to your Edible Tasty Prints --- $3 for each different text / different picture.  Each picture requires a set-up.

Example:  One order for 6 sheets of the same style sheet.
                "Happy Birthday, Allan" on 3 sheets.
                "Happy Birthday, Sue" on 3 sheets.
                 Cost for text on this order is $6

If we receive your image and you've already added text, there is no charge.  There is only a cost if WE add the text to the image.

 
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13. What are your hours of operation?

Edible Tasty Prints is open Monday through Friday, 9 a.m. to 5 p.m. (Pacific Time).

Completed orders received by 12 noon (Pacific Time), Monday through Friday, will ship the following day.

Completed orders placed after 12 noon on Friday, or over the weekend, will be received on Monday and shipped on Tuesday.

If a Federal Holiday falls on a Monday, orders will be received on Tuesday and shipped on Wednesday. 

If a Federal Holiday falls on another weekday, orders will be received the next day and shipped the following day.  For example, a Federal Holiday falls on a Tuesday; orders will be received on Wednesday and shipped on Thursday.

We will be closed the following days in 2015:
   
Thu, Jan 1 New Year's Day
Mon, Jan 19 Martin Luther King, Jr. Birthday
Mon, Feb 16 Washington's Birthday
Mon, May 25 Memorial Day
Sat, Jul 04 Independence Day
Fri, 8/14 - Sun, 8/23 Vacation
Mon, Sep 07 Labor Day
Mon, Oct 12 Columbus Day
Wed, Nov 11 Veterans Day
Thu, Nov 26 Thanksgiving Day
Fri, Nov 27 Day after Thanksgiving
Fri, Dec 25 Christmas Day

 
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14. Can I use the printed images on fondant?

Yes!  When working with fondant, use just enough regular shortening on the back of the print to adhere to the fondant.

 
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15. Can I get a 'proof' of my order?

A proof will be provided on orders of 25 sheets or more, upon request.

A proof is one actual Edible Tasty Prints frosting sheet using one image, mailed to you First Class mail'

If you would like to see how your image will fit onto the sheet, or print out any of the Edible Tasty Print Sheet Templates, click
HERE.

 
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16. How far ahead of my event should I place my order?  How long do the sheets last?  
 
 

Kept flat in their sealed polybag, on a bookshelf, at room temperature, out of direct sunlight, your Edible Tasty Prints will keep for 30+/- days.

We recommend that you plan on having your prints arrive a week or two ahead of when you need them.

Frosting sheets can dry out some. The frosting sheet is actual frosting which has moisture content. Over time, even in a sealed bag, the frosting can dry out.

If the image dries out, you can place a moist paper towel behind the backing sheet and reseal the bag for a few hours or overnight. This should allow some moisture to seep back into the print. DO NOT apply moisture to the print itself or the inks will run and smear.  DO NOT refrigerate.

 
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17. What if I need to cancel my order?  
 

 
If Your Order Has Not Yet Been Printed:

There will be a $5 cancellation fee if your order is cancelled through no fault of Edible Tasty Prints.  When you place your order, the shopping cart processes your credit card payment.  If your order is cancelled, we must still complete the order process in which we incur various fees. For this reason, we ask that you please call or email any questions you have PRIOR to placing your order.

Upon receipt of payment from your credit card company (approx. 2-3 days), a refund will be made to your credit card. 

If you wish to make changes to an order you just placed, please email your changes.  Do not cancel your order and place another one.  You will be charged the $5 cancellation fee.

If you place the same order within thirty days (30) of cancellation, the $5 cancellation fee will be refunded.

 

If Your Order Has Already Been Printed:

Edible Tasty Prints will not provide a refund on orders that have been printed.  A .jpg or .pdf may be emailed to you to show your completed order.  Please read and understand the FAQs prior to ordering.

Refunding of Shipping Charges:

Edible Tasty Prints does not refund shipping charges. (see FAQ - Shipping Information). The only exception is if Edible Tasty Prints makes a mistake on your order, in which case, any additional shipping charges will be paid for by us.

Edible Tasty Prints will not refund your order due to shipping delays (delivery service errors, bad address information, remote locations, holidays, notice left; no one available at delivery - package returned to post office, weather, etc.).

Edible Tasty Prints bases its delivery times on the shipping methods and policies supplied by the delivery services used. Although Edible Tasty Prints can guarantee the timely processing of your order, we can not guarantee that the post office or other carrier will deliver your order by the date requested. 

 
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18. Why was my credit card declined?  
 

 

 
 

The most common reasons a credit card is declined is:

1)  The ADDRESS of the buyer MUST match the address on record with your bank/credit card company.  You may ship to any address.

2)  The CVV (card verification value ... a 3- or 4-digit number on the front or back of your credit card) is incorrect.  When you receive a new credit card, the CVV number changes.

If your credit card is declined, please DO NOT KEEP TRYING!  
Call us at (877) 493-2477 and we can assist you. 

 
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Updated: July 30, 2015

http://www.EdibleTastyPrints.com
 

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